System Support Tech

Now Hiring:

System Support Technician Location:

Alexandria, LA Salary:

$55,000-$65,000 per year/depending on experience We are looking for a few sharp, curious, customer-friendly technicians who enjoy solving problems and wouldn't mind a bit of adventure. We're a fast-growing, forward-thinking company that keeps the healthcare world running smoothly, and we're searching for someone who loves a good challenge, communicates like a pro, and can keep cool when a machine decides to be dramatic. Ready to put your tech skills to work? ! What You'll Do Jump into action to troubleshoot, resolve, or dispatch high-severity cases. Keep clear, detailed notes so the next person can follow your footsteps. Diagnose issues, create cases, and order parts with accuracy. Handle escalations like a seasoned pro. Travel about 25% of the time — install, configure, train, and support customers while getting out of town and seeing a bit more of the region. Take incoming support calls before they hit the answering service. Follow established processes so everything runs smoother than a freshly oiled machine. Stay sharp on new products, changes, tools, and system troubleshooting. Why You'll Love Working Here Medical, dental, life — full benefits package offered

PTO + 10-12

paid holidays IRA with company match A growing, stable company where your ideas matter A job where you get to flex BOTH your customer service and technical muscles What We're Looking For High school diploma or GED Customer service experience preferred Mechanical, electrical, or general technical skills required Experience with pharmaceutical automation is a plus but not required Intermediate to advanced Microsoft Office skills #westaffjobs