Customer Service Representative

Job Summary We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your energetic approach will help build strong relationships, resolve inquiries efficiently, and contribute to a positive experience for everyone who interacts with us. This paid position offers an exciting opportunity to develop your communication, organizational, and administrative skills in a fast-paced environment. Bilingual abilities are a must for this position. Office management experience is highly valued to enhance our diverse team. Duties Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and in person at the front desk Manage appointment scheduling, calendar coordination, and office bookings using Microsoft Office and Google Workspace tools Provide excellent customer support by addressing questions, resolving issues, and guiding clients through processes with clear communication Perform data entry, filing, and record keeping to maintain accurate customer and administrative records Assist with office management tasks such as inventory tracking, proofing documents, and maintaining organized files Support clerical duties including typing correspondence, proofreading documents, and managing office supplies Handle phone etiquette with professionalism while managing multiple calls efficiently in a busy office setting Experience Bilingual proficiency in Spanish and English is a requirement that enhances communication with diverse clients Previous office experience or clerical background with strong organizational skills Proven customer service experience demonstrating patience, active listening, and problem-solving abilities Familiarity with QuickBooks or bookkeeping software is a plus for handling basic financial transactions Strong computer literacy including proficiency in Microsoft Office (Word, Excel), Google Workspace (Gmail, Calendar), and data entry skills Excellent time management skills to prioritize tasks effectively in a fast-paced environment Join us to be part of a vibrant team committed to delivering outstanding service! We value energetic individuals who thrive on helping others while honing their administrative expertise. This role offers meaningful work where your organizational talents and customer support skills will truly shine!

Pay:

$15.00 per hour

Benefits:

Dental insurance Paid time off Vision insurance

Work Location:

In person