Customer Service

Job Overview We are a top-performing, high-accountability agency looking for a licensed insurance professional who can handle real customer conversations, not just basic service tasks. This role requires emotional intelligence, ownership, and the ability to think under pressure. Our service team is the backbone of client retention. You are not just answering calls, you are protecting relationships, revenue, and our reputation. If you are not currently licensed and experienced in insurance, this is not the position for you.

Salary Range:

$40,000.00 - $65,000.00 per year Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Career Growth Opportunities Mon-Fri Schedule Hands on Training Requirements Active Property & Casualty Insurance License Prior insurance agency experience (Allstate, State Farm, or similar preferred) In-office availability in Minden, LA You will stand out if you: Stay calm and professional in difficult conversations Take ownership instead of making excuses Are naturally friendly, outgoing, and confident on the phone Can think critically and solve problems without constant direction Are coachable and open to feedback Responsibilities Managing inbound client requests with professionalism and urgency De-escalating complex or frustrated customer situations Reviewing policies, identifying gaps, and solving problems—not passing them off Delivering clear, confident communication (phone, text, email) Supporting retention by building trust and long-term relationships Documenting all client interactions accurately and consistently About Us Gina Eubanks Allstate Insurance is a very high achieving agency that encourages growth and opportunities for our staff. We care, and it shows in our survey results of our clients! Our dedicated staff work incredibly hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team. We provide ongoing training and support for all of our staff. We are looking for a confident and highly motivated individual that is interested in joining a great team! Gina's number one goal has always been to take care of those on her team, and this is followed closely by making sure our customers have an

EXTRAORDINARY

experience during every interaction with our team. We are different than other agencies, and this starts with the professionalism and culture of our team.