Customer Service Rep

Customer Service Rep 3.3 3.3 out of 5 stars Essential Behavior Requirement s

Customer Service :

communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.

Listening :

actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem

Problem Solving :

recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

Diplomacy :

demonstrates tact and skill in all interactions while using appropriate behavior and language. Minimum Qualification s Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift up to 50 lbs less than 30% of the time