Customer Service Representative

Customer Service Representative American Leak Detection - Shreveport, LA Shreveport, LA Job Details Full-time $15 - $20 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Phone communication Restoration industry experience Restoration Dispatching Salesforce Cloud CRM system proficiency Productivity software Appointment scheduling Communication skills Entry level Client interaction via phone calls Full Job Description The Customer Service Representative at American Leak Detection of Shreveport responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the American Leak Detection of Shreveport territory. Benefits for our Customer Service Reps (CSRs): Dental insurance Health insurance Paid time off Vision insurance

Salary:

$¹5.00 - $20.00 per hour Customer Service Reps (CSR)

Core Responsibilities:

Answering the phones Explaining our services to potential clients Manage the customer experience Scheduling of appointments Dispatch, routing, and scheduling of jobs for our technicians

Shift:

8 hour daytime shift, full-time

Availability:

General workday is Monday through Friday, occasional weekend availability may be required Customer Service Representative (CSR)

Qualifications:

Excellent customer service and telephone skills Excellent written and oral communication skills Proficiency in Microsoft Office Suite Experience in the plumbing, restoration, or construction industries- a plus but not required Experience using Salesforce or Service Titan is a plus but not required

About American Leak Detection:

American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.