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Lead Specialist, Customer Service Enablement (Knowledge Management)
Job
Pearson
$143,000 Salary, Full-Time
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Job Description
Pearson is seeking an experienced Knowledge Manager to lead the transition of our knowledge systems to Salesforce and related knowledge tools that support teachers, students, caregivers, and internal service teams. This role owns the migration approach (inventory, cleanup, taxonomy, and publishing workflows), establishes ongoing governance (standards, review cadence, and roles), and partners with IT, Support, Sales, and Product to drive adoption. Success will be measured by improved self-service and service efficiency (e.g., higher knowledge usage and helpfulness, faster time-to-publish, reduced duplicate/outdated content, and improved case resolution outcomes). Compensation at Pearson is influenced by factors including skill set, experience, and location The full-time salary range for this role is $ 77,000 - $ 143,000 annually. This position is eligible for Pearson's annual incentive program. Information on benefits can be found here Applications will be accepted through May 30, 2026 . This window may be extended depending on business needs