Customer Service Representative

Robert Half Customer Service Representative Acton, MA Apply Description We are looking for a skilled Customer Service Representative to join our team on a contract basis in Acton, Massachusetts. In this role, you will serve as a key point of contact between internal teams and clients, ensuring clear communication and excellent service delivery. This position offers an exciting opportunity to work in a dynamic environment and contribute to delivering exceptional customer experiences.

Responsibilities:

• Serve as the primary liaison between technical teams and clients, ensuring clear and accurate communication.
• Provide outstanding customer service by answering inbound calls and addressing inquiries promptly and professionally.
• Process orders efficiently, ensuring all information is accurately entered into the system.
• Handle both inbound and outbound calls to support customer needs and resolve issues effectively.
• Maintain a high level of professionalism while working independently to meet service goals.
• Collaborate with internal teams to relay critical customer feedback and ensure satisfaction.
• Demonstrate adaptability by quickly learning and applying new processes or systems as required.
• Travel or transition to a permanent role, if offered, to support organizational needs. Requirements
• Prior experience in a customer service or call center environment.
• Proficiency in handling inbound and outbound calls, as well as order entry systems.
• Strong communication skills with the ability to convey information effectively to diverse audiences.
• Proven ability to work independently and maintain professionalism in a fast-paced setting.
• Flexibility to adapt to new systems or processes quickly.
• Background in manufacturing, risk, or defense industries is a plus, but not required.
• Willingness to travel or consider permanent placement opportunities in the future.
• Familiarity with customer service tools and techniques to provide seamless support.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . Active Filters Customer Service Representative Acton, MA Clear All Apply