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Customer Service Representative

Job

Coda Staffing

Barnstable, MA (In Person)

$52,000 Salary, Full-Time

Posted 3 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 6/19/2026

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Job Description

Job Summary We are looking for a professional and technical-minded Customer Service Representative to support our growing branch in Hyannis. As the first point of contact for our contractor and developer clients, you will manage complex orders, provide product knowledge, and ensure our customers have the resources they need to succeed. The ideal candidate thrives in a fast-paced environment and is committed to our client's standard of "Unparalleled Quality and Lasting Value".
Key Responsibilities Order & Account Management:
Process high-volume orders through phone, email, and walk-ins with precision and accuracy.
Technical Support:
Assist contractors with product inquiries, technical specifications, and warranty claims.
Logistics Coordination:
Coordinate with the warehouse and delivery teams to ensure same-day or on-time delivery of critical equipment and parts.
Conflict Resolution:
Effectively manage and escalate customer complaints, researching root causes to provide long-term solutions.
CRM Documentation:
Maintain meticulous records of customer communications and orders within our CRM and ERP systems.
Knowledge Sharing:
Stay updated on evolving product lines to offer "expert advice and guidance" to clients.
Qualifications & Skills Experience:
2+ years in customer service, ideally within a technical or trade-related industry like HVAC, plumbing, or electrical.
Communication:
Exceptional verbal and written skills, with a focus on professional phone etiquette and technical clarity.
Technical Aptitude:
Proficiency in Microsoft Office (Excel, Outlook) and experience with CRM or database applications.
Soft Skills:
A "can-do" attitude, high energy, and the ability to remain calm and focused under the pressure of peak season demands.
Local Residency:
Ability to reliably commute to our Hyannis, MA facility. #IND2
Pay:
$25.00 per hour
Work Location:
In person