Entry-Level Customer Service Assistant

Entry-Level Customer Service Assistant Draftomat Boston, MA Job Details Full-time $18 - $27 an hour 20 hours ago Benefits Paid training Opportunities for advancement Qualifications Computer literacy Full Job Description About Us Draftomat is a professional landscaping and grounds maintenance company providing dependable outdoor services to residential and commercial properties. We are committed to delivering exceptional customer care while maintaining healthy, clean, and visually appealing outdoor spaces. Job Summary We are seeking a motivated and friendly Entry-Level Customer Service Assistant to support daily customer interactions, appointment coordination, and administrative operations. This is an excellent opportunity for someone looking to begin a career in customer service within a growing service-based company. Key Responsibilities Assist customers via phone, email, and in-person inquiries Schedule landscaping and maintenance appointments Maintain customer records and service updates Support billing inquiries and appointment confirmations Coordinate with field teams regarding scheduling changes Provide administrative support to office staff Deliver professional and timely customer service Qualifications High school diploma or equivalent preferred Strong communication and interpersonal skills Basic computer proficiency Organized and detail-oriented Positive attitude and willingness to learn Previous customer service experience is a plus but not required

Compensation & Benefits Pay:

$18 - $27 per hour Full-time stable schedule Paid training provided Career advancement opportunities Supportive team environment Work Schedule Monday to Friday Standard business hours Occasional seasonal scheduling flexibility