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Customer Service Representative

Job

The Planet Group

Burlington, MA (In Person)

$62,400 Salary, Full-Time

Posted 1 week ago (Updated 3 days ago) • Actively hiring

Expires 7/22/2026

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Job Description

Customer Service Representative at The Planet Group Customer Service Representative at The Planet Group in Burlington, Massachusetts Posted in 5 days ago.
Type:
full-time
Job Description:
Customer Service Rep 3 months Contract Start ASAP Burlington, MA Hybrid (3 days onsite
  • prefer Tue/Wed/Thu) Hours
  • 8-4 or 9-5 EST $28-32 hr Must haves:
  • 5+ years of customer service experience
  • NetSuite
  • MS Office Preferred:
  • Publishing, Software or E-commerce industry
  • Bachelor degree
  • Zoho CRM The Customer Service Rep will assist customers by resolving inquiries via phone/email, troubleshooting digital access issues, and providing specialized support for law school materials like study aids and casebooks.
Responsibilities Customer Support:
Responding promptly to inquiries from students, professors, and librarians via email, phone, or chat.
Technical Support:
Assisting with access to digital platforms and navigating e-books.
Order Fulfillment:
Assisting with orders, returns, and access code issues for legal textbooks, and study aids.
Relationship Management:
Building relationships with faculty to support classroom needs and adoption of materials.
Issue Resolution:
Identifying and solving issues related to digital access, shipment, or product content.
Qualifications Communication Skills:
Strong written and verbal communication skills.
Technical Proficiency:
Proficiency with Microsoft Office (Word, Excel) and NetSuite or similar ERP systems. Attention to
Detail:
High attention to detail for managing orders and customer inquiries.
Knowledge:
Background in, or familiarity with, the legal academic market (law school, legal education) is preferred