Customer Service Representative | Call Center

Jobs › Canton, MA › Customer Service Representative | … Insight Global Customer Service Representative | Call Center Canton, MA Apply Job Description

RESPONSIBILTIES

Answering Dunkin' and Baskin Robbins franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails. Actively listen, acknowledge, accurately categorize contact reasons/experiences, and respond accordingly. Keeping up to date on email communications. Ability to multitask using multiple databases to accurately research and respond to inquiries. Ensure data/report integrity by continuously understanding use of tools and the business needs for information. Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive response/resolution.

Compensation:

$18-20 /hr We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

EXPERIENCE AND EDUCATION QUALIFICATIONS

1-2 years of similar experience (call center, help desk, admin assistant) Customer facing experience- this is imperative Able to work on site in Canton, Massachusetts Demonstrated ability to trouble shoot and problem solve. Ability to listen, talk, and type simultaneously. Ability to navigate downloading apps on a smart phone and support customers logging into Multifactor Authentication apps Active Filters Customer Service Representative ... Canton, MA Clear All Apply