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HVAC Customer Service Rep - In House
Job
Green Energy Mechanical
Canton, MA (In Person)
$46,800 Salary, Full-Time
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Job Description
HVAC Customer Service Rep - In House Green Energy Mechanical - 3.0 Canton, MA Job Details Full-time $20 - $25 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Customer communication Customer service Administrative experience Computer skills Phone etiquette Full Job Description Green Energy Mechanical in Canton, MA is seeking a highly organized, customer-focused HVAC Customer Service Representative to join our team in Canton, MA. This is ideal for an early riser with prior HVAC office experience (highly preferred) who enjoys helping customers, coordinating schedules, working in a fast-paced environment, and being an important part of a team that delivers outstanding service every day. Responsibilities Answer incoming customer calls, schedule appointments, dispatch technicians, and provide outstanding customer service throughout the service process Coordinate and adjust daily technician schedules while maintaining effective communication with customers and field staff Ocassionally working with payments, and maintain accurate customer records and service documentation Support general office operations, including follow-up communications, warranty paperwork, and administrative tasks Work collaboratively with technicians, managers, and customers to ensure efficient day-to-day operations and a positive customer experience Qualifications Previous HVAC, Plumbing, Home Services, or related dispatching and customer service experience required Knowledge of billing procedures, office operations, and customer account management Experience with ServiceTitan, Service Fusion, or similar field service software is a strong plus Strong communication, organizational, and multitasking abilities with excellent attention to detail Fast learner who is comfortable using technology and adapting to new processes Ability to thrive in a fast-paced environment while maintaining professionalism and accuracy Dependable, punctual, and team-oriented with a positive attitude Must be available to regularly start work as early as 7:30 AM Monday through Friday Benefits Competitive starting pay of $23-$25 per hour , based on experience Company-paid and affordable health and dental benefits 401(k) with company match Paid time off Stable, year-round employment Great work environment with opportunities for growth and advancement Why Green Energy Mechanical? For over 15 years, Green Energy Mechanical has built a reputation for delivering exceptional HVAC, Plumbing, and Electrical services while creating a workplace where employees are respected, supported, and given opportunities to grow.