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Customer Service Representative
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Phil Beaulieu & Sons Home Improvement
Chicopee, MA (In Person)
$41,600 Salary, Full-Time
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Job Description
We are a family owned, exterior home improvement company looking for an individual who thoroughly enjoys customer service. In this role, you will act as a liaison between production crews and customers, provide product/service information and resolve any emerging problems that our customers might face, with accuracy and efficiency. If you are genuinely excited to help customers, patient, empathetic, and passionately communicative, please apply! If troubleshooting and investigating challenges when you don't have enough information to resolve customer complaints are second nature to you, send us your resume. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Manage large amounts of incoming calls Manage sales leads and sales team appointments Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Recommend potential process enhancements by analyzing customer and team needs Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Ability to identify and convey critical details from complex situations Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent verbal, written and interpersonal skills Organized and efficient, able to manage time effectively Familiarity with Excel or similar program such as Google Spreadsheets High school degree