Helping your neighbors and helping your career.
Customer Service Associate
Address:
320 PARK
AVE,WORCESTER,MA,01610-01021-03151-S
Job
ID 1807597BR
Job Type:
Flexible hours
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Overview
Key Traits
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Responsibilities
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Benefits
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You know that makeup is more than eyeshadow or lipstick
- it's confidence and pride. That's why a career at Walgreens is beautiful inside and out. Because you get everything you need to help customers look and feel their best, along with the tools and training you need to shine. So when you join our team as a customer service associate
- temporary, you'll get to work with innovative and exclusive cosmetics, provide mini-makeovers and enjoy some major opportunities to make a difference.
Shifts:
Full-time or part-time
Job Level:
Entry-level
Travel:
None
Salary:
$16
- $18 / Hourly
Key Traits
What makes a great beauty and wellness consultant at Walgreens? We're always looking for that special something
- those qualities that set a Walgreens team member apart from the rest. Take a look and see how you match up.
Communicator
Trustworthy
Efficient
Helpful
Responsible
Multi-tasker
Customer Service Associate
- Temporary
Job
ID 1807597BR
Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Implements Company asset protection procedures to identify and minimize profit loss.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Training & Personal Development
Attends training and completes PPLs requested by Manager or assigned by corporate.
Basic Qualifications
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications
Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
