Customer Service Representative

Customer Service Representative Minuteman Collision Dedham, MA Job Details Full-time Up to $22 an hour 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Qualifications Accounts receivable Teamwork Attention to detail Appointment scheduling Client interaction via phone calls Full Job Description Minuteman Collision is seeking a professional, friendly, and detail-oriented Customer Service Representative (CSR) to join our team in Dedham, MA. As the first and last point of contact for our customers, you play a vital role in delivering an exceptional experience during what can often be a stressful time. If you thrive in a fast-paced environment, enjoy helping people, and take pride in staying organized and proactive, we'd love to meet you.

Key Responsibilities:

Greet customers warmly and manage check-in and check-out processes. Explain repair steps, timelines, and expectations clearly and confidently. Handle customer questions, concerns, or complaints with empathy and professionalism. Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department. Schedule estimates, drop-offs, and tow-ins. Alert the team to any scheduling changes or customer updates. Verify insurance information and ensure necessary authorizations are obtained. Process payments and handle billing inquiries. Take the lead with all A/R, coordinating and recording payments. Maintain a clean and welcoming front-office environment. Always protect customer privacy and data.

What We're Looking For:

Excellent communication and customer service skills Strong Organizational and multitasking abilities Professional demeanor with a positive, team-oriented attitude Comfortable handling payment processing and bill inquiries Ability to remain calm and solution-focused in challenging situations Experience in automotive, collision repair, or insurance (preferred but not required) At Minuteman Collision, we don't just repair vehicles -- we restore confidence and peace of mind. If you're ready to be the friendly face and trusted voice our customers rely on, apply today.

Job Type:

Full-time Pay:

Up to $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person