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Customer Service / Sales Representative
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Guard Oil
Fairhaven, MA (In Person)
$52,000 Salary, Full-Time
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Job Description
Customer Service / Sales Representative Guard Oil Fairhaven, MA Job Details Full-time From $25 an hour 5 hours ago Benefits Health insurance 401(k) matching Qualifications Microsoft Word Computer operation Sales support Microsoft Excel Microsoft Outlook Multitasking Sales Customer service Microsoft Office High school diploma or GED Driver's License QuickBooks Organizational skills
Full Job Description Customer Service & Sales Representative Location:
Fairhaven, MA Company:
Guard Oil About Us:
Guard Oil has proudly served communities from Cape Cod to Providence with dependable fuel delivery and heating solutions for both residential and commercial customers. Specializing in home heating oil, commercial diesel, and marine fuel delivery, we are known for our commitment to excellence, reliability, and customer satisfaction. We are currently seeking a full-time Customer Service & Sales Representative to join our dynamic and growing team. This individual will play a key role in supporting our customers, coordinating service needs, and ensuring seamless day-to-day operations. The ideal candidate will be a proactive problem-solver with a strong work ethic and a passion for delivering top-tier service.Key Responsibilities:
- Serve as the first point of contact for customer inquiries via phone and email in a courteous and professional manner
- Accurately process orders, service requests, and account updates
- Educate customers on Guard Oil services, identifying opportunities to upsell or cross-sell when appropriate
- Troubleshoot and resolve customer issues efficiently, escalating when necessary
- Maintain detailed customer records and service logs with accuracy and discretion
- Collaborate with internal departments to ensure timely and efficient service delivery
- Assist with billing and account reconciliation tasks as needed
Required Qualifications:
- High school diploma or GED required; associate's degree or higher preferred
- Minimum 1-2 years of experience in a customer service or sales-related role
- Excellent verbal and written communication skills
- Proficient with Microsoft Office Suite (Word, Excel, Outlook) and QuickBooks
- Strong organizational skills and attention to detail
- Professional demeanor with the ability to remain composed under pressure
- Self-motivated, dependable, and capable of multitasking in a fast-paced environment
- Availability to work Monday through Friday, with occasional Saturdays during peak (winter) season Why Join Us?
- Be part of a trusted local company with a long-standing reputation for quality and reliability
- Work in a supportive and collaborative team environment
- Opportunities for professional development and growth within the company
- Competitive compensation and benefits, including health insurance, a 401(k) match, and other valuable benefits discussed during the hiring process.