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Lifeline Call-Taker (Overnight Shift)

Job

ProPivotal

Framingham, MA (In Person)

$45,760 Salary, Full-Time

Posted 6 days ago (Updated 5 days ago) • Actively hiring

Expires 6/30/2026

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Job Description

We are seeking compassionate and dedicated individuals to join our team as Lifeline Call Takers. This Lifeline serves as a direct three-digit phone line available 24/7, 365 days a year, connecting people in distress with trained National Suicide Prevention Lifeline counselors. Candidates must be currently living in Massachusetts in order to be considered for this opening.
Key Details:
Schedule/Hours:
Friday & Saturday 11pm - 7am. Sunday 4pm - 12am
Pay:
$22/hour
Work Arrangement:
On-site training in Framingham, MA but after training, this will transition to remote
Responsibilities:
Answer incoming calls from individuals facing mental health issues, crisis situations, suicidal thoughts, or other stressful circumstances Show extreme empathy towards callers while maintaining an impartial stance to provide effective support De-escalate callers with the assistance of the call site supervisor when necessary Be prepared to contact 911 on behalf of the caller in critical situations
Qualifications:
High school degree Prior telephone/call-center experience, particularly focused on providing emotional support, is highly preferred Experience with data gathering techniques Proficiency with Microsoft Office, Word, Excel, databases, and other software systems Must be able to work the overnight hours noted above Must be able to attend training in Framingham, MA Must have a Mac (Google Chrome access) or PC, strong Wi-Fi, and headphones with a microphone compatible with the computer Quiet workspace for remote work There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too. ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.