Visitor Service Representative, Cape Ann Museum & CAM Green

Cape Ann Museum 27 Pleasant Street Gloucester, MA 01930

Date Posted:

April 15, 2026

Region:

Eastern Massachusetts Category:

Retail/Sales/Waitstaff Type:

Seasonal

Visitor Service Representative, Cape Ann Museum & CAM Green Description:

CAM CAM is a leading regional museum, a treasure on Cape Ann, at the epicenter of artistic and marine history in the Northeast. The Museum's nationally significant collection includes fine and decorative arts and artifacts relating to Cape Ann's earliest days as a major fishing and shipping port, its mid-19th century role in the granite industry, and the numerous artists who were attracted to its singular charms of light and sea, including such well known painters and sculptors as Fitz Henry Lane, Winslow Homer, Cecilia Beaux, John Sloan, Edward Hopper, Milton Avery, Anna Hyatt Huntington, Walker Hancock, Virginia Lee Burton, and Mark Rothko, as well as many others whose names are still to be discovered, all nurtured their vision on Cape Ann. During 18 months of closure, the Museumpletedprehensive renovations, including substantially enhancing displays of the fisheries, archival, and 20th and 21st century art collections and installing upgraded climate control, lighting, and security systems to ensure an exceptional visitor experience. Job Summary ing to the Visitor Services and Store Manager, Visitor Services Representatives are often the first point of contact for visitors and play a vital role in providing quality visitor experiences. This rolebines customer service, ticketing, retail sales, and general front-of-house support across both CAM campuses. Successful candidates must befortable working in a fast-paced environment as they perform a variety of duties including selling general admission, event, and programming tickets, merchandise sales as well as Museum Memberships while providing exceptional customer service in person and over the phone. The Visitor Service Department works as a team to cover the responsibilities listed below. Essential Responsibilities Visitor Experience Wee and assist visitors, providing friendly and engaging customer service experience to all visitors and maintaining a well-informed, working knowledge of Museum exhibitions, partnerships, and public programs at both of CAM's locations. Answer questions about exhibitions, programs, and memberships Support wayfinding across both campuses Sales & Transactions Process admission, event and programming tickets, memberships, and store purchases; collect data. Support store operations including restocking and merchandising. Fulfill and and ship online store orders. Operations Support Maintain a clean andanized wee desk and store area. Respond to phone & email inquiries. Support tour logistics and docent coordination. Assist with general museum operations as needed. Campus Coverage Work across both CAM locations, including monitoring spaces and exhibitions at CAM Green. Other duties as assigned.

Qualifications:

Required Excellent customer service andmunication skills. Must be a self-starter; ability to work independently and as part of a team. Comfort in a fast-paced, public-facing environment. Ability to work weekends. Ability to work some nights and early mornings, as events and meetings require. Capability to lift and carry up to 20 Ibs and capacity to stand for extended periods. Must have reliable transportation to both the Downtown Campus and the CAM Green. Preferred At least 6 months of related experience including cash handling experience. Experience in retail, hospitality, or visitor services. Experience with point-of-sale or ticketing systems (e.g., Blackbaud/Altru). Strongputer skills (Microsoft Office Suite is a plus). Interest in art, museums, or culturalanizations.

Position Details Start:

This is a temporary position beginning early June to end of September.

Hours:

Approximately 28 hours per week, typically across 4 days, Tuesday-Sunday. Schedule will vary and include weekends, with occasional evening hours for events