Customer Care Representative

Customer Care Representative at The Hollister Group Customer Care Representative at The Hollister Group in Lawrence, Massachusetts Posted in 9 days ago.

Type:

full-time

Job Description:

Customer Care Specialist Join our client's dynamic team as a Customer Care Specialist and become a vital part of delivering exceptional service to a diverse customer base. This role offers an engaging environment where your ability to manage order processing, customer interactions, and problem-solving will directly impact client satisfaction. Located in Ward Hill, MA, our client seeks a dedicated professional eager to contribute to a fast-paced, detail-oriented team that supports over 2,700 active customers and manages a vast inventory across multiple distribution centers. If you thrive in a transactional setting and excel at building rapport, this opportunity is perfect for you. Compensation $22.00 per hour Responsibilities Engage with customers via phone, email, or in person to address inquiries, process orders, and manage account statuses Handle a high volume of calls, providing timely and professional assistance regarding shipment updates, order placements, and product information Accurately input orders, including reservations and allocations, into the ERP system Manage returns, authorizations, and repairs, ensuring proper documentation and customer communication Schedule and coordinate shipments of replacement products, especially for Radstar and Radon-related items Capture customer interactions and transaction details within the company's software platform, ensuring comprehensive records Collaborate with sales and management teams to optimize client relationships and identify opportunities for enhanced service Assist customers with questions about deployment, test results, or product features to meet their specific needs Support online and retail order entry through the company's digital platforms and E-Commerce partners Work as an integral part of the team by sharing insights, proposing ideas, and improving workflow efficiency Requirements High school diploma or equivalent; associate degree preferred 2-5 years of customer service experience, particularly in order processing and client support Proficiency in Microsoft Outlook, Word, and Excel Familiarity with customer management and order processing systems such as Epicor, Oracle, or Microsoft Great Plains; prior experience with Epicor 9 or 10 is advantageous Strong organizational skills and attention to detail in administrative tasks Our Commitment to Inclusion & Belonging The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.