Customer Service Representative

Job Description Do you love helping people as much as you love animals? Are you energized by human interaction and thrive in a fast-paced, team-oriented environment? Leominster Animal Hospital is looking for a Customer Service Representative (CSR) who is passionate about making a difference in the lives of pets and their people. As the first and last point of contact for our clients, our CSRs are vital to our mission of providing compassionate, high-quality veterinary care.

What We're Looking For:

Someone who genuinely enjoys working with people—you'll spend your day speaking with pet owners, calming nerves, answering questions, and making connections. A strong communicator who is patient, empathetic, and positive. A team player who thrives in a busy environment and can juggle multiple tasks while keeping a smile. Previous experience in customer service or a veterinary/medical setting is a plus, but we're happy to train the right person with the right attitude.

Key Responsibilities:

Greet clients and patients with warmth and professionalism—in person, by phone, and via email. Schedule appointments, manage records, and facilitate client communication with the medical team. Handle transactions, process payments, and ensure accurate billing. Be a calming presence and a helpful guide for clients during emotional or stressful situations. Support a positive, collaborative culture that values kindness and teamwork.

Why You'll Love It Here:

At Leominster Animal Hospital, we believe that excellent care starts at the front desk. We are a close-knit team that values humor, hard work, and heart. We take pride in supporting each other and our clients—and that energy is what makes our hospital a great place to work. Full-time position with competitive pay, benefits, and opportunities for growth. If you're a people-person who wants to make a difference in a pet's life every single day—this is the role for you. Apply today and become part of the Leominster Animal Hospital family!

Current hours of operation:

Monday & Wednesday 8-7pm, Tuesday & Thursday 8-6pm, Fridays 8-5pm, some Saturdays 8-1pm. At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career - no matter where you start.