Inside sales client support

We are looking for an Inside Sales Client Support specialist to join our team in Massachusetts. This position serves as a key connection point for customers, sales partners, and internal teams, helping ensure orders, quotes, and service requests are handled accurately and on time. The ideal candidate brings strong customer service experience in a business-to-business setting, excellent attention to detail, and the ability to manage multiple priorities while maintaining a high standard of communication.

Responsibilities:

• Manage day-to-day communication with customers, prospects, and sales representatives by responding to questions, resolving order-related concerns, and providing timely updates on service issues.
• Enter purchase orders into the company system promptly, review submitted information for completeness, and escalate discrepancies that could delay processing.
• Evaluate customer orders and related terms carefully to confirm requirements can be fulfilled before finalizing transactions, partnering with internal teams when clarification is needed.
• Prepare and update quotations, sales orders, and order revisions while maintaining a high level of accuracy and responsiveness.
• Maintain organized records of customer interactions, requests, and supporting documents in accordance with established document retention practices.
• Coordinate delivery activity by creating shipment records, supporting order fulfillment, and notifying customers of schedule changes such as delays or early releases.
• Work closely with sales representatives and pricing partners to support changes in volume, delivery commitments, rebate programs, and other account needs.
• Contribute to on-time delivery performance by tracking order progress, addressing issues quickly, and helping align customer expectations with operational capabilities.
• For immediate consideration, please call me directly. Eric Lebow 508-205-2127

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