Office Admin and Customer Support

Administrative Coordinator Location:

Onsite Schedule:

Monday-Friday, 8:00 AM•5:00

PM Compensation:

$55,000•60,000 annually Position Overview This role is responsible for supporting day-to-day business operations with a primary focus on administrative support, and customer service coordination•with some accounts receivable support as well. The ideal candidate will be highly organized, detail-oriented, and comfortable balancing administrative responsibilities with accounting-related tasks in a fast-paced office environment. Key Responsibilities Process customer invoices and maintain accurate billing records Monitor customer accounts to identify overdue balances and initiate collection efforts Contact customers via phone, email, and mail regarding outstanding invoices and payment follow-up Review credit applications and assist with establishing customer credit limits based on company policies Investigate and resolve discrepancies related to invoices, payments, and account balances Maintain accurate documentation of customer communications, payment activity, and account status updates Prepare and maintain spreadsheets, reports, and supporting documentation Provide support for accounts payable processes and general accounting functions Respond to customer inquiries and resolve product• service• and account-related concerns professionally and efficiently Collaborate with internal departments to ensure timely issue resolution and customer satisfaction Escalate complex customer or account issues to senior team members or management when necessary Monitor customer feedback and contribute to ongoing service improvement initiatives Assist with administrative projects and additional operational support as assigned Qualifications Strong administrative, organizational, and multitasking skills Experience with accounts receivable, invoicing, collections, or general accounting support preferred Excellent written and verbal communication skills Ability to manage customer interactions professionally and efficiently Proficiency with Microsoft Office, spreadsheets, and data entry Detail-oriented with strong problem-solving abilities Comfortable working fully onsite in a collaborative office environment #TNG123 #WETEMP