Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Service Representative
Job
Franklin Professional Associates, Inc.
Littleton, MA (In Person)
$50,960 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
40
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Customer Service Representative Franklin Professional Associates, Inc. - 5.0 Littleton, MA Job Details Full-time $24 - $25 an hour Benefits Paid training Health insurance Dental insurance Paid time off On-the-job training Qualifications Customer communication Sales support Teamwork Microsoft Excel High school diploma or GED Order entry Full Job Description Why Join Us? We're looking for an energetic and detail-oriented Customer Service Representative (CSR) to join our team. This is a key role in ensuring smooth order processing, excellent customer experiences, and support for our growing brand. If you're outgoing, love building relationships, and thrive in a fast-paced environment where accuracy matters, this could be a great fit. This role involves a mix of customer service, order entry, and some sales support. You'll be the first point of contact for customers—answering calls, processing orders, managing shipments, and occasionally reaching out to existing customers to check in or upsell. What You'll Do Customer Support & Order Management Answer incoming calls and assist customers with orders, product questions, and account inquiries. Process orders accurately across multiple systems (with attention to duplicate entry and state-specific requirements). Manage shipping and freight coordination, including preparing UPS labels and freight scheduling. Organize and track invoices, payments, and customer documentation. Sales Support Make outbound calls to re-engage customers who haven't ordered in a while or upsell products to current customers. Assist with vendor coordination and communication as needed. Support marketing and brand initiatives, including email campaigns and product launches. Team Collaboration Work closely with the Sales Support team, operations, and leadership to ensure customer satisfaction. Participate in new brand initiatives such as packaging updates, vendor transitions, and website launch support. Maintain organized records, follow training documentation, and bring ideas to streamline processes. What We're Looking For High school diploma or equivalent (some college or business coursework a plus). 1-2 years of experience in customer service, order processing, or sales support. Comfortable using Microsoft Office Suite (Word, Excel, Outlook, Teams); prior experience with databases or CRM systems (Zoho preferred) is helpful but not required. Strong communication skills (friendly, outgoing, not shy). High attention to detail with the ability to catch and correct mistakes. Reliable, adaptable, and motivated to stay busy in a dynamic environment. Organized, proactive, and able to multitask while meeting deadlines.