Customer Service Associate - Part Time

JOB TITLE

:

Sales and Customer Service Associate EXEMPT:

No

REPORTS TO

Retail Center Manager The UPS Store in Needham Massachusetts is seeking motivated and team-oriented associates who enjoy engaging with customers in a fun fast paced environment.

SUMMARY:

Ensure customers have a good experience by providing efficient and effective service to exceed expectations while promoting products and services to meet the customer's needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations. Deliver exceptional customer service through customer engagement and quality product delivery. Be knowledgeable of products and services offered and properly promote them to customers. Identify customer's needs and offer additional services which could benefit them. Receive, sort and place US Mail in mailboxes accurately. Record all sales transactions completely and accurately in Point of Sale system. Pack contents for shipping using established procedures and products. Operate all other software as required. Receive and process packages for shipping, including lifting and weighting packages on scale, accessing manifesting software, generating labels. May require retrieving packages from customer's vehicle when requested. Assist in merchandising the center, including: stocking shelves with product, ensuring clean and orderly appearance of the center, products, checking inventory levels and re-ordering supplies.

Perform end of day duties:

reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure. Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. General housekeeping duties. Other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. Education and/or

Experience:

Customer service and sales experience in a retail environment is a plus. Point of Sale ("POS") and computer experience highly desirable.

Language Skills:

Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone. Excellent verbal and written communication skills.

Other Skills and Abilities:

Ability to lift 50 lbs regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate POS, copiers, complete customer paperwork and handle processing of goods and boxes. Part Time position can be 10-24 hours a week depending on applicant availability and seasonal business volume. Saturday availability required Sunday availability required Overtime availability based on seasonal business demands

Job Type:

Part-time Pay:

$19.00 - $20.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person