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Customer Service Representative/Client Lead
Job
Garment Machinery Company, Inc.
Needham, MA (In Person)
$41,600 Salary, Full-Time
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Job Description
Customer Service Representative/Client Lead Garment Machinery Company, Inc. - 1.5 Needham Heights, MA Job Details Full-time $17 - $23 an hour 6 hours ago Benefits Paid training Paid time off On-the-job training Qualifications Customer service Customer support Productivity software Phone call management Full Job Description Company Overview Garment Machinery Company, Inc. is a leading provider of commercial laundry equipment and services here in Needham, MA. We are committed to delivering high-quality products and exceptional customer service to our clients. Summary Customer Service Representative role is vital in maintaining our reputation for excellent service. Based in Needham, MA, this position involves engaging with clients and supporting their needs to ensure satisfaction and loyalty. Responsibilities Respond promptly and professionally to customer inquiries via phone and email. Provide detailed information about our laundry equipment and services. Assist clients with scheduling repairs. Maintain accurate records of customer interactions and transactions. Promote our products and services to potential clients. Contribute to a positive team environment focused on customer success. Qualifications Proven experience in customer support or client services. Excellent communication skills in English; multilingual abilities are a plus. Strong computer skills, including proficiency in Microsoft Office. Ability to handle multiple tasks efficiently in a fast-paced environment. Outbound calling or call center experience preferred. Demonstrated problem-solving skills and professionalism. High school diploma or equivalent; higher education is a plus. Ability to work independently and as part of a team. Call-To-Action Join our dedicated team at Garment Machinery Company, Inc. where your communication talents can make a real difference. If you thrive on helping others and want to grow your career in a dynamic environment, we want to hear from you!