Customer Services Representative

Customer Services Representative at Beacon Hill Staffing Group, LLC Customer Services Representative at Beacon Hill Staffing Group, LLC in New Bedford, Massachusetts Posted in 10 days ago. $80,000.00 - $85,000.00 per year

Job Description:

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Customer Services Representative to $85K - Hands-On Role! Our client, a manufacturing organization, is seeking a Customer Service Representative to serve as a key liaison between customers and internal operations. This role focuses on managing orders, coordinating with production teams, and ensuring a seamless customer experience from inquiry through delivery. The ideal candidate brings 1+ years of customer service, administrative, or operations experience, along with strong communication skills.

Position Details:

Location:

New Bedford, MA Work Model:

In Office Degree:

Not Required Responsibilities include serving as the primary contact for customer inquiries; coordinating closely with internal teams to manage order flow and timelines; maintaining accurate records of orders, communications, and updates; tracking requests and proactively following up to ensure completion; providing product and process information to clients; and supporting day-to-day operational needs in a fast-paced manufacturing environment. The ideal candidate possesses strong verbal and written communication skills; high attention to detail and ability to manage multiple priorities simultaneously; professionalism and customer-facing confidence in a non-call center setting; proficiency in Microsoft Office tools; adaptability within a hands-on, leadership-visible environment; and comfort working in a production-adjacent setting. Join a stable, growth-oriented organization offering full benefits, hands-on training, and direct exposure to leadership in a collaborative, team-driven environment. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)