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Customer Experience Specialist

Job

Insight Global

North Reading, MA (In Person)

Full-Time

Posted 1 week ago (Updated 1 day ago) • Actively hiring

Expires 7/4/2026

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Job Description

Customer Experience Specialist at Insight Global Customer Experience Specialist at Insight Global in North Reading, Massachusetts Posted in 9 days ago.
Type:
full-time
Job Description:
JOB DESCRIPTION
Insight Global is looking for a highly motivated and detail-oriented individual to join our client's team as a Customer Experience Specialist. In this role, you will manage a range of customers, building and maintaining strong relationships to grow and strengthen our business. With a customer-obsessed mindset, you will oversee the end-to-end order process, ensuring exceptional service at every stage of the transaction
  • from initial quotation through order entry and resolution of any issues post-delivery.
You will be the key liaison between customers and internal teams, ensuring customer needs are met efficiently and accurately while following standard operating procedures.
REQUIRED SKILLS AND EXPERIENCE
  • 2+ years in customer service, inside sales, or a related field
  • End to end order processing and management experience (20-30 orders a day)
  • Experienced in CRM/ERP systems, preferably Microsoft AX/Dynamics
  • Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
  • Upbeat personality and eagerness to learn and grow