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Quotation Specialist
Job
Buhler Inc.
Plymouth, MA (In Person)
Full-Time
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Job Description
This is where you'll excel Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly Thoroughly and efficiently gather relevant information from customers for identification and fulfilment of their needs Properly identify necessary spare parts and specifications for reconditioning services Create complete client quotations & orders for workshop reconditioning (commercial/technical) Process technical/commercial enquiries (feedback, pass on to 2nd level) Work with BOMs (Bill of material/part list), customer project documents, technical drawings, and installed base database Collaborate with second-level support in the quotation process Advise client regarding Buhler standards and recommendations regarding reconditioning for their equipment Arrive at work predictably and promptly Perform other duties as assigned These are the skills you'll need High School Diploma is required, additional technical education is a plus Minimum of 3 years of experience within customer service, manufacturing, installation or service, sales Microsoft Office experience is required SAP or comparable ERP system experience required Demonstrates leadership as an effective role model for the department in tasks both internal and external to the company Works collaboratively within a group in order to achieve a common goal Utilizes effective approaches for choosing a course of action for developing appropriate solutions Excellent interpersonal communication skills and relationship building skills; able to communicate clearly and effectively in person and in writing internally and externally Ability to work with minimal supervision and make decisions independently, effectively, and creatively within established company guidelines Presents information, analysis, and ideas in writing in a clear and concise manner; speaks clearly so that others can hear and understand what is being said Openness to development of new skills as well as the teaching of those skills to others, allowing the development of a well-rounded team Commitment to integrity and customer satisfaction Fluency in English; any other language is a plus