Customer Service Representative

Robert Half Customer Service Representative Raynham, MA Apply Description We are looking for a driven Customer Service Representative to join our team in Raynham, Massachusetts. This long-term contract position is ideal for someone who thrives on building relationships, delivering exceptional customer service, and communicating effectively with clients. If you are organized, motivated, and enjoy interacting with customers, we encourage you to apply.

Responsibilities:

• Handle inbound calls to address maintenance and repair inquiries, ensuring customer needs are met efficiently.
• Conduct outbound calls to follow up on quotes, gather customer feedback, and promote maintenance programs.
• Build strong relationships with customers to foster trust and loyalty.
• Communicate clearly and professionally with clients to provide accurate information and solutions.
• Upsell maintenance programs by highlighting their value and benefits.
• Maintain accurate records of customer interactions and orders in the system.
• Collaborate with team members to enhance service quality and resolve customer issues.
• Stay informed about company products and services to provide knowledgeable assistance.
• Identify opportunities to improve processes and enhance customer satisfaction.
• Meet or exceed performance targets related to call handling and customer satisfaction. Requirements
• Proven experience in customer service, preferably in a call center environment.
• Strong ability to handle both inbound and outbound calls effectively.
• Excellent communication skills, both verbal and written.
• Demonstrated ability to build and maintain positive relationships with customers.
• Highly organized with strong attention to detail.
• Motivated by customer interaction and delivering exceptional service.
• Proficient in order entry and record-keeping systems.
• Ability to upsell services and products with a focus on accuracy and attention to detail.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . Active Filters Customer Service Representative Raynham, MA Clear All Apply