Customer Experience Representative I

Job Listing ID:

4486131

Job Title:

Customer Experience Representative I Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/05/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

What We're Looking For:

Datavant's Customer Experience Representative I supports Provider Exchange customers by responding to inquiries, resolving standard issues, and providing accurate information in a high-volume, fast-paced environment. This role focuses on delivering a consistent, high-quality customer experience while building product knowledge and customer support skills.

What You Will Do:

Maintain a positive, empathetic, and professional attitude toward customers at all times. Respond promptly to customer inquiries in a high call volume, fast-paced environment following established processes and guidelines. Interact with customers via telephone, email, and online chat to answer product-related questions, resolve standard issues, and provide basic education on respective portal and product workflows. Accurately document customer interactions, inquiries, issues, and resolutions in designated systems. Identify issues that require additional expertise and appropriately escalate to senior representatives or specialists. Make outbound telephone and email contacts to customers to provide updates, education, and support issue resolution. Follow defined workflows, scripts, and quality standards to ensure consistency and compliance. Communicate and coordinate with colleagues and team leads as needed to support customer needs. Actively participate in training, coaching, and feedback sessions to build product knowledge and customer service skills. Provide feedback on customer experience challenges and opportunities for improvement. Perform other related duties as assigned.

What Helps You Stand Out:

Strong communication skills, including active listening and clear verbal and written communication. Customer-focused mindset with the ability to remain calm and professional when addressing questions or concerns. Basic problem-solving skills with a willingness to ask questions and learn. Comfort using multiple computer systems and learning new software tools. Attention to detail and ability to follow established processes. Familiarity with ticketing systems or call center tools is a plus. What You Need to

Succeed:

High school diploma, general education degree, or equivalent required. 2-3 years of customer service experience required. 1 year of experience in a call center or customer support environment preferred. Experience using call center phone systems such as RingCentral is a plus. Data entry and typing skills of 30 WPM or higher. Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $17.78-$22.74 USD To ensure the safety of patients and staff, many of our clients require post-offer health scr...

Job Classification:

Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A