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Customer Service Representative
Job
OREGON EMPLOYMENT DEPARTMENT
Salem, MA (In Person)
$39,520 Salary, Part-Time
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Job Description
Job Listing ID:
4498309Job Title:
Customer Service Representative Application Deadline:
Open Until FilledJob Location:
SalemDate Posted:
05/23/2026Hours Worked Per Week:
Not Provided Shift:
Not Provided Duration of Job:
Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)Job Summary:
Professional Summary:
The Customer Service Representative- Medicare Advantage plays a vital role in ensuring outstanding service for all members.
Key Responsibilities:
Deliver excellent customer service to Medicare Advantage members, addressing inquiries and concerns with professionalism and empathy. Assist members with coverage and claims-related questions, ensuring clarity and understanding. Accurately interpret and explain policy provisions and benefits for all products to members. Conduct thorough research and follow up promptly to resolve member issues efficiently. Maintain composure and a courteous demeanor while handling high call volumes in a fast-paced environment. Investigate, triage, and resolve member dissatisfaction and issues of concern as assigned. Advocate for members by explaining benefits in a detailed, comprehensive manner tailored to their needs. Collaborate with team members to achieve departmental goals and ensure seamless member support. Uphold company standards of professionalism, punctuality, and adherence to call center metrics and expectations.Qualifications:
Proven experience in a call center environment with a solid understanding of performance metrics and expectations. Strong computer literacy and ability to quickly learn and navigate various systems and platforms. Exceptional phone etiquette and professional demeanor in all interactions. Demonstrated ability to resolve customer service issues effectively and efficiently. Strong empathy and a member-focused approach to problem-solving and communication. Prior healthcare experience is preferred but not required. Flexible and adaptable to evolving processes and priorities in a high-demand environment. Job Type & Location This is a Contract to Hire position based out of Salem, OR. Pay and Benefits The pay range for this position is $19.00- $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD& D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Salem,OR.