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Customer Service Representative

Job

Louis and Clark Medical Supply

Springfield, MA (In Person)

$35,360 Salary, Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 6/21/2026

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Job Description

Customer Service Representative Louis and Clark Medical Supply
  • 3.8 Springfield, MA Job Details Full-time $16
  • $18 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Teamwork Active listening Interpersonal skills Customer inquiry handling Attention to detail Task prioritization Patient interaction Full Job Description Louis and Clark Medical Supply is a family-owed durable medical equipment supplier in the greater Springfield Massachusetts area.
We are dedicated to providing our customers with outstanding and timely service and pride ourselves in customer satisfaction. Join our team as a Customer Service Representative and become the friendly voice and face that our patients see when they come to visit our main location. You will be working with these customers directly, solving their issues, and making sure they have a positive experience with clear communication and effective problem solving.
Responsibilities:
Managing multiple customers throughout the day Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives when needed Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by going the extra mile Keep records of all paperwork to allow for proper billing to insurance carriers; ensure correct steps are followed and present with confidence Ability to meet personal/team qualitative and quantitative targets Communicating with upper management any inefficiencies and issues that you see in your day-to-day responsibilities
Required Skills & Qualifications:
Strong verbal communication skills including active listening and empathy Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively This Company Describes Its Culture as: Detail-oriented
  • quality and precision-focused Outcome-oriented
  • results-focused with strong performance culture People-oriented
  • supportive and fairness-focused Team-oriented
  • cooperative and collaborative
Physical Requirements:
Ability to stand for long periods of time Ability to bend, reach, crouch, kneel, stoop Ability push, pull and lift up to 25 lbs frequently Work Remotely No This Job Is Ideal for
Someone Who Is:
Dependable
  • shows up to work on time, when scheduled People-oriented
  • enjoy interacting with people and working on group projects Adaptable/flexible
  • enjoy doing work that requires frequent shifts in direction Detail-oriented
  • would rather focus on the details of work than the bigger picture Autonomous/Independent
  • enjoys working with little direction High stress tolerance
  • thrives in a high-pressure environment
Pay:
$16.00
  • $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Work Location:
In person