Customer Experience Leader at Pet Services 26hrs

Customer Experience Leader at Pet Services 26hrs 1.0 1.0 out of 5 stars Sturbridge, MA 01566 $20 an hour - Full-time Paw Plaza 3 reviews $20 an hour - Full-time Do you

LOVE TO SUPPORT

a happy and productive team of employees? Do you

LOVE TO MAKE

customers happy? Do you

LOVE DOGS

of all sizes and dogs with high energy levels?

READ THIS ENTIRE DESCRIPTION BEFORE APPLYING.

You will be asked questions regarding this information during your interview. Are you looking for a part-time position? Are you looking for a career change? Are you a dynamic leader who knows how to unite an exceptional team? Do you have proven experience leading your peers and company to continued excellence? Do you enjoy being part of a team working toward the same goals? Do you have a strong work ethic? Our company is in search of a dynamic team member, Part Time, 26 hours, 4 days per week. This is not a seasonal summer job.

SCHEDULE IS NOT NEGOTIABLE. 1

00PM-7:00PM on Mondays. OFF Tuesdays, Wednesdays, and Thursdays. 11:00AM -7:00PM on Fridays. 1:00PM-7:00PM on Saturdays. 8:00AM-1:30PM on Sundays . Paw Plaza is open 365 days a year; we work holidays and weekends. Our organization moves at a fast pace throughout our day. We stand up to greet every customer with a smile and our full attention. We move for most of our shift escorting dogs, often speed-walking through our building , and earning approximately 10,000 steps per shift. we are up and down out of our seat all day long. Every team member cleans and completes physical duties; our facility is cleaner than an operating room. Our customers are fabulous! We love them and they love us. We go out of our way to make Paw Plaza an excellent, efficient, and easy experience for both our human and dog customers. Does this position sound perfect for you?

Our best candidates:

MUST HAVE

at least 8 YEARS of CONSISTENT and

CONSECUTIVE

work experience. At least a high school diploma, college preferred. At least 18 years old. Mature adult who dislikes and discourages workplace gossip, drama, and immaturity. Dynamic peer leader who demonstrates and promotes high team morale. Proof of prior supervisory/management experience. Excellent skills in customer service, service recovery, and communications in-person, phone, and written. Understand the value of, and demonstrate good communication and teamwork. Confident to work independently and make decisions on your own following your training. Manage daily operations; ensuring a smooth workflow. Must be self-motivated and self-directed. This is a fairly solitary role; customers are your only social interaction. Must talk to animals. MUST be able to clean up dog poop, dog urine, and dog vomit.

LOVE ALL

DOGS, BIG, SMALL, and

ENERGETIC!

(Especially those who jump on you .) Does this sound like you? If yes, we'd love to talk to you! Please do not apply if you have not read or do not fit the entire description of our best candidates. Thank you and best of luck in your job search!

Job Type:

Full-time Pay:

$20.00 per hour

Benefits:

401(k) Paid time off Application Question(s): Can you manage your own work day? Do you enjoy working by yourself with only intermittent customers with whom to socialize? Can you work the following schedule every week? 1:00PM-7:00PM on Mondays. OFF Tuesdays, Wednesdays, and Thursdays. 11:00AM -7:00PM on Fridays. 1:00PM-7:00PM on Saturdays. 8:00AM-1:30PM on Sundays. Can you pop up from your chair, greet a customer, speed walk down a 100ft hallway, descend a set of stairs, and then come right back up bringing a dog to their owner? Can you do this potentially 20 times in an afternoon?

Education:

Bachelor's (Preferred)

Experience:

Customer support: 10 years (Preferred)

Supervising:

2 years (Preferred)

Language:

English (Preferred)

Work Location:

In person