Customer Service Representative

Overview About Us Grindstone Sealcoating is one of New England's fastest-growing asphalt maintenance companies, providing premium residential and commercial sealcoating, crack filling, and line striping services. We're rapidly expanding across multiple markets and are looking for a professional, positive, and organized Customer Service Representative to help support our day-to-day operations and deliver an exceptional customer experience. Position Overview We are seeking a detail-oriented, confident communicator who can handle inbound customer inquiries, make outbound follow-ups, schedule jobs, manage customer expectations, and provide friendly, professional support. You will be the first point of contact for homeowners and commercial clients, ensuring they receive fast, accurate information and a smooth service experience from start to finish. This role is perfect for someone who is organized, reliable, personable, and has the ability to interact with all types of personalities. Key Responsibilities Answer inbound calls, texts, and emails from customers. Make outbound follow-up calls to warm leads and past customers. Schedule estimate appointments. Work with the office manager to schedule residential projects. Update CRM with customer notes, job details, and follow-ups. Handle basic problem-solving and customer concerns professionally. Maintain a high standard of professionalism and brand representation. Requirements Strong communication skills (clear, friendly, confident). Ability to work independently and stay organized. Ability to take direction and work in a team dynamic. Comfortable making outbound calls and following scripts. Basic computer proficiency (CRM, email, texting apps). Customer service preferred, but not required. Must be reliable and consistent. Preferred Experience in home services, contracting, or scheduling. Experience with ServiceMonster, Jobber, or any CRM system. Ability to handle high inbound volume during peak season. Compensation Dependent on experience. Opportunities to advance into Operations Coordinator or Manager roles as the company expands. Schedule Monday-Friday , 40 hours a week during peak months 15-20 hour work weeks through slow months Why Join Grindstone Sealcoating? Fast-growing company with multiple expansion markets. Supportive, systems-driven environment. Real growth opportunities as we scale across New England and beyond. Consistent work and a stable, long-term position. You become part of a winning team—not just another employee. How to Apply Please submit your application including: A short introduction about yourself Relevant work experience Your availability (days & hours) We will reach out to qualified applicants for a brief phone interview.

Pay:

$20.00 - $22.00 per hour

Work Location:

In person