Service Advisor (Hospitality Backgrounds Encouraged)

Service Advisor (Hospitality Backgrounds Encouraged) Ronnie's Car Care Center (Auto Care Plus) Tewksbury, MA Job Details $50,000 - $90,000 a year 1 day ago Benefits Paid training Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications Customer communication Full Job Description Are you great with people, thrive in a fast-paced environment, and take pride in delivering memorable customer experiences? If you've worked in hospitality, hotel management, restaurants, retail, or guest services , your skills translate perfectly to a Service Advisor role at Auto Care Plus in Tewksbury, MA. At Auto Care Plus, our Service Advisors are the face of the shop —building trust, creating long-term customer relationships, and making sure every guest feels taken care of from start to finish.

What You'll Do:

Be the primary point of contact for customers and deliver an exceptional service experience Build trust through clear communication, empathy, and follow-through Manage appointments, explain recommended services, and keep customers informed throughout the repair process Focus on customer retention by creating positive, repeatable experiences Work closely with technicians and management to ensure a smooth, stress-free visit for every customer

What We're Looking For:

Experience in hospitality, restaurant, hotel, retail, or customer-facing roles Strong customer service and communication skills A natural ability to build relationships and keep customers coming back Comfort juggling multiple priorities in a fast-paced environment Professional, positive attitude with a team-first mindset (Automotive experience is helpful, but not required — we train the right people) Why Auto Care Plus? Family-owned, independent company with 20 locations across New England Strong focus on people, culture, and long-term careers Training and support to help you succeed, even if you're new to automotive Competitive pay, benefits, and growth opportunities A company that values hospitality-level service in the automotive industry What we offer: Starting salary $50k Potential to earn $60 - $90k per year (salary plus bonus) Amazing growth potential! Health, dental, and vision benefits 401(k) retirement plan with matching Employee Assistance Program Paid time off, Paid vacations, Paid training Opportunity to be a trusted partner in a growing business Support from a team of dedicated professionals Discounts on auto repair, and more! Ready for a Career Change? If you're looking to take your customer service skills out of hospitality and into a stable, growing career , we'd love to talk. Apply today and bring your hospitality mindset to Auto Care Plus! If you answered "yes" to these questions, please apply now! #AM1