Customer Service Specialist

Customer Service Specialist at Baystate Financial Customer Service Specialist at Baystate Financial in Wellesley, Massachusetts Posted in 10 days ago.

Type:

full-time

Job Description:

We are seeking a detail-oriented, client-focused professional to join our growing Financial Services team. The ideal candidate possesses exceptional verbal and written communication skills, a polished and professional phone presence, strong organizational abilities, and the capacity to quickly learn new systems, software, and processes. Proficiency with Microsoft Office and Client Relationship Management (CRM) platforms is required. This position plays a vital role in supporting our New Business and Investment Operations teams, ensuring a seamless experience for both clients and advisors. Key Responsibilities New Business & Account Processing Prepare, review, and process applications for new investment accounts and annuity products. Coordinate and monitor account transfer requests from initiation through completion. Proactively communicate with clients and advisors throughout the onboarding and transfer process. Ensure all paperwork and documentation are complete, accurate, and submitted in good order. Investment Operations & Client Support Review case status and documentation to ensure timely processing and compliance requirements are met. Monitor account transactions and trades to ensure accurate execution and follow-through. Respond to and process client service requests, including distributions, beneficiary updates, address changes, and other account maintenance activities. Maintain and update client and employee information within digital databases and CRM systems. Collaborate with advisors, custodians, and internal team members to resolve operational issues efficiently and professionally. Qualifications Prior experience in the Financial Services industry is desired. Strong attention to detail and commitment to accuracy. Excellent organizational, time-management, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office Suite and CRM applications. FINRA registrations including SIE, Series 6 or Series 7, and/or Series 63 are desirable. What We're Looking For The successful candidate is a proactive team player who thrives in a client-service-oriented environment. You take pride in delivering exceptional support, maintaining accuracy in all aspects of your work, and contributing to a positive client experience while supporting the continued growth of the business.