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Veterinary Client Service Representative (CSR)
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West Springfield Veterinary Clinic
West Springfield, MA (In Person)
$36,400 Salary, Full-Time
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Job Description
Veterinary Client Service Representative (CSR) West Springfield Veterinary Clinic West Springfield, MA Job Details Full-time $16 - $19 an hour 2 days ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Uniform allowance Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Flexible schedule Qualifications Customer communication Teamwork Practice management software Veterinary clinic experience High school diploma or GED Records management Managing patient records Full Job Description Do you love animals and people? Are you the friendly face and calm voice others rely on? If so, we'd love to meet you! We are a privately owned small animal veterinary practice with a close-knit team, a positive culture, and excellent benefits. We're looking for an experienced Customer Service Representative who brings compassion, professionalism, and a passion for supporting pets and the people who love them. Why You'll Love Working With Us Supportive, team-focused environment Meaningful work helping pets and their families Privately owned practice where your voice matters Opportunities to grow and learn What You'll Do As a Customer Service Representative, you'll be the welcoming heart of our practice—supporting clients, coordinating care, and keeping our days running smoothly. Greet clients with warmth and professionalism Answer phones, schedule appointments, and assist with inquiries Check clients in and out, process payments, and provide invoices Communicate clearly with veterinarians and technicians Educate clients on services, medications, and follow-up care Maintain accurate patient and client records Help guide clients during urgent or emotional situations with empathy Keep the front desk organized and running efficiently Follow up with clients to ensure continued care and satisfaction What We're Looking For Previous veterinary customer service or receptionist experience (required) High school diploma or equivalent Strong communication and customer service skills Ability to multitask Comfortable using computers and practice management software Positive attitude, reliability, and a love for teamwork Benefits & Perks Competitive pay Paid time off 401(k) with an employer match Health insurance including vision and dental HSA and HRA options Uniform allowance Personal pet discounts Continuing education and professional development opportunities If you're looking for more than just a job—and want to be part of a team that truly cares—we encourage you to apply. We can't wait to welcome the next great addition to our practice!