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Customer Service Representative
Job
Robert Half
Woburn, MA (In Person)
Full-Time
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Job Description
Jobs › Woburn, MA › Customer Service Representative Robert Half Customer Service Representative Woburn, MA Apply Description We are looking for a Customer Service Representative to support daily customer interactions for a long-term contract opportunity in Woburn, Massachusetts. This position focuses on delivering responsive service, managing orders accurately, and handling a steady volume of inbound and outbound communication. The ideal candidate brings a customer-first mindset, strong communication skills, and the ability to work efficiently in a fast-paced support environment.
Responsibilities:
- Respond to incoming customer calls with professionalism, providing clear information and timely resolution to service-related inquiries.
- Place outbound calls as needed to follow up on requests, confirm details, and maintain consistent communication with customers.
- Enter customer orders accurately into internal systems while verifying product, account, and shipment information.
- Address service concerns by identifying issues, documenting interactions, and escalating more complex matters when appropriate.
- Maintain organized and complete records of customer conversations, order updates, and follow-up actions.
- Support day-to-day call center operations by balancing service quality, responsiveness, and accuracy across multiple tasks. Requirements
- Previous experience in a customer service or call center environment.
- Ability to manage inbound and outbound calls with confidence and professionalism.
- Experience with order entry and maintaining accurate data in business systems.
- Strong verbal and written communication skills.
- High attention to detail and ability to stay organized in a fast-paced setting.
- Comfortable handling multiple customer needs while meeting service expectations.