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Customer Service Representative
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Paramount Die Company
Abingdon, MD (In Person)
$47,840 Salary, Full-Time
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Job Description
Ensure that all order processing functions are completed accurately and on time. Communicate with customers, sales department and operations staff regarding shipment, pricing, returns and account management. Duties and Responsibilities
- Responsible for all international and domestic customer service activities including, responding to inquiries, processing orders, and handling complaints in a prompt, courteous and effective manner.
- Professionally respond to customer inquiries via phone, e-mail and fax.
- Coordinate with sales department to assist with new account set-up and sales quotes.
- Invoice customers and process credits.
- Maintain accurate and detailed records to keep in compliance with company policies and procedures.
- Maintain a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to management. Qualifications
- Must be a team player.
- Strong customer service skills.
- Supply chain, inventory, or manufacturing experience a plus.
- Ability to work in high paced, deadline-oriented environment.
- Ability to multi-task.
- Strong organizational and problem solving skills.
- Must be detail oriented and have excellent written and verbal communication skills.
- Account Mate and Lotus Notes experience a plus.
- Microsoft Office, Word and Excel required.