Client Services Representative

Trans Ova Genetics is seeking a relationship-driven professional who thrives on delivering exceptional service and strategic solutions. In this Client Services Representative role, you'll build long-term client partnerships, provide personalized consultation, and collaborate with internal teams to ensure success. If you have a background in animal science or agriculture, enjoy solving complex challenges, and are passionate about supporting client goals, we'd love to hear from you! This role acts as a strategic partner and advocate for Trans Ova Genetics clients by delivering personalized consultation, operational support, and proactive communication. This role balances a commitment to exceptional client service with collaboration across internal teams to ensure timely, effective, and customized solutions that drive client success and long-term loyalty. This position will be based out of our Boonsboro, MD lab.

Key Responsibilities:

Serve as a trusted client advocate by responding promptly (within 24 hours), communicating clearly, resolving issues proactively, and maintaining strong, professional relationships. Consult with clients to understand objectives and provide tailored guidance on production planning, genetic services, and animal movement. Coordinate cross-functionally to deliver timely, efficient solutions, adjust services as goals evolve, and support contracts, agreements, and inventory management. Communicate technical results and service outcomes effectively to support confident, informed client decision-making. Build long-term partnerships that drive client retention, represent Trans Ova Genetics with integrity, and contribute to continuous improvement initiatives. Support domestic shipping of embryos and semen through accurate documentation, organization, and shipping/receiving coordination.

Education Requirements:

Bachelor's Degree preferred, emphasis in Animal Science, Agribusiness, or related field preferred. 1 - 3 years of experience in a client-facing, consultative role within the agricultural or animal science sectors. Experience in bovine genetics, dairy, or beef production is highly desirable.

Other skills/experience:

Excellent interpersonal communication, problem-solving, and time management skills. Comfortable with technology, including Microsoft Excel, Word, PowerPoint, and CRM tools. Ability to manage competing demands independently while maintaining attention to detail. Professional demeanor with a strong commitment to customer service and ethical standards. Proven ability to maintain balance between responsiveness and personal boundaries in a flexible work environment.