Client Service Representative

Are you a Client Service Representative in search of a position on a fun and friendly team? Do you thrive in positive, team-oriented environments? If so, Alpine Veterinary Hospital is THE place for you! Located in Cabin John, Maryland-We are well established full service small animal hospital. We offer comprehensive and progressive medical care complemented by exceptional service and thorough communication. Client Service Representatives play an integral role in our hospital whether they are orginizing patient care, maintaining medical records, or providing an excellent experience for our patients and the people who love them. You will fully utilize your skillset and continue to develop your knowledge for years to come! We are looking for a compassionate CSR who is ready to put their skills to work! What you can expect from us:

• Quality Medicine. Our team of Doctors and Technicians utilize state of the art equipment to perform advanced techniques providing excellent care and treatment services.
• A Team that supports you. We pride ourselves on a welcoming environment where team members feel safe to learn and seek guidance from each other.
• A great learning environment! Our tenured team of technicians and CSRs enjoy having the opportunity to provide mentorship and guidance. They work hard to support and encourage each other and love to celebrate wins, big or small.
• Culture. Team Building. Respect. We have worked hard to have a positive culture, where you can grow and be supported in your career.
• Schedule - Full Time or Part Time . Full time is5-day work week, rotating Saturday requirements.
• Compensation - $18-$20 per hour, commensuration on experience Ideal Candidate would have: 2+ year veterinary receptionist experience Knowledge of veterinary software (e.

g. Neo, AVImark, Cornerstone), or other CRM software Candidate must have: 1+ years relevant experience in a veterinary, medical, and/or customer service setting Strong customer service skills Continuous improvement mindset Work well in a team environment Remain calm under pressure Computer literacy Experience working with a multi-line phone system

Benefits:

• 401k
• Medical/Dental/Vision
• Short/Long Term Disability
• Life Insurance

HSA / FSA

• Uniform Allowance
• PTO
• Paid Holidays
• Employee Pet Discount

CE Allowance Job Types:

Part-time, Full-time Pay:

$18.50 - $21.00 per hour Expected hours: 35 - 40 per week

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Schedule:

Monday to Friday Weekends as needed

Supplemental Pay:

Bonus opportunities

Education:

High school or equivalent (Preferred)

Experience:

Microsoft Office:

1 year (Preferred)

Customer Service:

1 year (Required)

Work Location:

In person