Customer Service Representative

Customer Service Representative Location:

1 Dixon Square, Chestertown, MD 21620

Work Hours:

8:00 AM to 5:00 PM, Monday through

Friday Pay Range:

$18 - $22 per hour Make the Right Connection—Build Your Career with Dixon! Are you a people person who loves solving problems and creating positive experiences? Join The Dixon Group as a Customer Service Representative in Chestertown, MD! In this role, you'll be the voice of Dixon—helping customers find solutions, placing orders, and ensuring every interaction reflects our commitment to quality and care. We're looking for a motivated, detail-oriented individual who enjoys teamwork, takes initiative, and thrives in a fast-paced environment. Whether you're a recent graduate or looking to grow your career in customer service, we'll provide the tools and training you need to succeed.

Who We Are:

The Dixon Group is a global, family-owned manufacturing company with a history of over 100 years of operation in the U.S.A. Based in Chestertown, Maryland, with distribution centers located worldwide. The company has a diverse workforce and a strong values-based culture. As an innovator in the hose coupling industry, our mission is to provide real solutions for our customers while fostering a supportive and collaborative work environment. At The Dixon Group, we value the contributions of our Military Veterans and proudly employ our nation's heroes. Veterans are strongly encouraged to apply.

What You'll Do:

Support both internal and external customers with professionalism and care Respond to customer inquiries via phone and email Process orders accurately and efficiently Handle invoicing and accounts receivable functions Troubleshoot and resolve product or service concerns Collaborate with team members on special projects and continuous improvements

What We're Looking For:

Associate's or Bachelor's degree in a related field of study 2-3 years of experience in customer services or administrative support preferred, but not required Strong communication and problem-solving skills Attention to detail and ability to stay organized in a fast-paced setting A positive, team-oriented attitude

What We Offer:

Medical, dental, and vision insurance for you and your family Competitive salary Bonus programs 401K retirement plan Training opportunities Tuition reimbursement Paid vacation, PTO, and holidays Gym reimbursements, and more! Join us and be a part of a team that values your contributions and supports your goals! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.