Customer Experience Specialist

Customer Experience Specialist The Customer Experience Specialist plays a critical role in ensuring a professional, welcoming, and efficient office environment. This position supports the success of agents by addressing their needs, maintaining office operations, and fostering a collaborative atmosp. We are looking for someone with an intense sense of genuine care, a customer service orientation, and a solutions-focused mindset to handle any situation with positivity and professionalism. As part of the leadership team, the Customer Experience Specialist ensures the office runs seamlessly while creating a thriving and engaging environment for agents and staff.

Compensation and Benefits:

• Full Time 40 hours/week,

Starting Pay:

$18.50-$20.50 per hour

• Bonus Structure after 6 months
• Additional Investment opportunities after 1 year
• Paid Vacation, Holiday, and Medical Leave
• 401(k) Retirement Plan
• Health Insurance benefit option

Front Office Management:

Manage a multi-line phone system, monitor office emails, greet agents and guests warmly, schedule appointments, manage calendars, and sort mail and packages.

Administrative Support:

Assist the leadership team with office operations, maintaining efficient systems, and supporting day-to-day workflows.

Event Planning:

Organize and coordinate agent events, including meals, sponsorships, venue selection, and décor, while attending and supporting business events and training sessions.

Office Operations:

Perform opening and closing duties, restock supplies, and maintain the organization and cleanliness of reception and common areas.

Marketing & Communication:

Assist with office communications, including email/text blasts, social media updates, and promoting the business's value story.

Retention & Engagement:

Build relationships with current associates to support retention efforts and ensure their satisfaction with the office's resources and services.