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Customer Service Representative
Job
ALTANA
Columbia, MD (In Person)
Full-Time
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Job Description
Responsibilities The Customer Service Representative ensures effective handling of all requests related to order processing and supports the company sales team. This role requires working efficiently in a high-volume, fast-paced environment. Receive and process customer orders to include orders from resellers and house accounts, often sent through Amazon, Ariba, Coupa, Info Access, and others. Process credit memos, debit memos and return material authorizations when needed to correct tax issues and to support customer returns. Responsible for customer inbound calls, emails and chats. Set up new accounts in CRM & SAP and ensure accuracy of customer master data. Provide pricing quotes to customers. Request credit applications from new customers and credit references when necessary. Assist Accounting in determining credit terms for new accounts in accordance with the Company credit policy.