Job Description
Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $27.69 to $35.51 per hour, based on the candidate's qualifications and experience.
WHO WE ARE
Alcohol Beverage Services (ABS) serves as the alcohol wholesaler for Montgomery County and oversees retail operations, licensing, compliance, and community engagement around alcohol products and services. The department partners with industry leaders, local businesses, and community members to promote responsible service, education, and outreach. As a team, we value collaboration, innovation, and service excellence, making ABS an exciting and dynamic place to grow your career. WHO WE ARE LOOKING FOR ABS
is recruiting for a Customer Service Representative II (Community Engagement Specialist). We are seeking a detail-oriented and customer-focused individual who enjoys coordinating schedules, assisting with special function requests, and working with internal and external stakeholders to support ABS retail operations. This role supports ABS's mission by strengthening community relationships and administrative scheduling/coordination support used to educate the public about responsible alcohol use, product knowledge, and department services. Meet with license holders, suppliers, distributors, and retailers to identify opportunities for collaboration and community engagement. Respond to inquiries about alcohol products, policies, and trends within Montgomery County. Identify priority issues and elevate them to management. Administrative scheduling/coordination for special functions for our retail stores. Assisting with preparing informational materials Utilize Microsoft Office, Canva, and social media platforms to support scheduling, design, planning, and recordkeeping. A criminal background check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision . This position requires the ability to attend meetings or perform work at locations outside the office. Work Schedule:
This part-time position (20-30 hours per week) may include some evening and weekend hours to support community engagement activities, public events, industry partner meetings, and/or ABS promotional events. Experience:
Three (3) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education:
Completion of high school or High School Certificate of completion recognized in the State of Maryland. Equivalency :
An equivalent combination of education and experience may be substituted. Medical Protocol:
This position requires successful completion of a pre-employment medical evaluation, which includes a physical examination and drug screening. The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas: Experience providing customer service or stakeholder support related to alcohol-related operations, license holders, suppliers, or retail businesses Experience assisting with scheduling, preparing simple materials, or supporting meetings, events, or promotional activities Experience using digital tools such as Outlook, Word, Canva, or social media platforms to create or distribute basic informational messages Experience providing onsite support for meetings, events, or promotional activities, including setup, check-in, or customer service Experience assisting with retail, hospitality, community outreach, or other public-facing service activities Experience providing customer service at community events, public functions, or promotional activities
