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Customer Service Representative (CSR)
Job
Electrical Connections LLC
Gaithersburg, MD (In Person)
$43,500 Salary, Full-Time
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Job Description
Customer Service Representative (CSR) Are you passionate about helping customers and providing exceptional service? Join Electrical Connections LLC, a family own business built on a legacy of excellence. For 23 years, our company has been serving homeowners and caring for the safety of Montgomery County and nearby families and committed to delivering top-tier service and creating outstanding customer experiences. If you thrive in a fast-paced call center environment and enjoy assisting customers, we'd love to hear from you. Responsibilities Answer inbound and outbound customer calls in a professional and courteous manner Schedule appointments and assist customers with service inquiries Provide accurate information regarding products, services, and promotions Maintain detailed and accurate customer records in company systems Resolve customer concerns and escalate issues when necessary Meet individual performance goals and quality standards Deliver exceptional customer service while creating a positive customer experience Collaborate with team members and other departments to ensure customer needs are met Requirements Previous customer service or call center experience preferred Excellent verbal and written communication skills Strong problem-solving and customer service abilities Ability to multitask and work efficiently in a fast-paced environment Basic computer and data entry skills Positive attitude and strong work ethic Ability to work independently and as part of a team Benefits Competitive salary and performance-based incentives Comprehensive health and wellness benefits Opportunities for career growth and professional development Supportive company culture focused on employee recognition and success If you're ready to build your customer service career and make a positive impact on every customer interaction, we want to hear from you. Join Electrical Connections LLC and become part of a team dedicated to service excellence. M-F Full time Position 7:00 am to 3:00 pm Electrical Connections LLC will conduct a pre-employment background check and drug test, subject to applicable law.