Job Description
At Brethren Mutual Insurance Company, people don't just come to work - they come to belong . For over a century, Brethren Mutual has been built on a foundation of service, integrity, and care for one another, our policyholders, and the communities we serve. We believe that doing the right thing, supporting each other, and taking pride in our work creates something more than a job - it creates a place where people can grow meaningful careers. Employees at Brethren Mutual value collaboration over competition, purpose over pressure, and long-term relationships over short-term wins. Whether supporting our policyholders during critical moments or innovating behind the scenes, every role contributes to a shared mission rooted in trust and mutual respect. If you're looking for a workplace where your contributions matter, your values are reflected in how business is done, and your career is supported with intention, Brethren Mutual may be the place you've been looking for.
Job Summary:
The Policyholder Services Representative is responsible for providing high levels of customer service by answering all incoming calls regarding billing issues for both insureds and agents; documenting billing notes in the system in a timely manner; and recording written requests from policyholders for changes to name and/or address. Essential Duties Documents all incoming calls as illustrated by the following: Takes necessary action to correct the problem, answers the question, or determines the person or department to which the transaction should be referred Addresses all billing issues and questions, such as taking the payment, verifying payment due date, verifying payments made, and updating revolving payment information. Forwards written requests from policyholders for changes in name and/or address (i.e., reviews requests) to the agent to process Sends request changes to the proper department Prints copy Sends to the agency affected by the change Basic Qualifications:
High school diploma or equivalent 2-4 years in a related customer service or policyholder services position Insurance experience a plus, but not required Excellent interpersonal relations and communication skills Proficient in computer and typing skills Brethren Mutual Insurance Company is committed to supporting employees both professionally and personally. We offer a comprehensive benefits package designed to promote well-being, financial security, and work-life balance. This includes competitive compensation, medical, dental, and vision coverage, retirement planning options, generous paid time off, and paid holidays. Beyond benefits, employees enjoy a supportive work environment, opportunities for professional development, and the stability of a mutual company that values long-term careers. Brethren Mutual also encourages community involvement, teamwork, and flexibility, recognizing that when employees are supported, they are best positioned to serve our policyholders and communities. Join a company that invests in its people and provides the tools, benefits, and culture to help you thrive-both at work and beyond. Brethren Mutual Insurance Company is proud to be an equal-opportunity employer with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Brethren Mutual Insurance Company abides by all fair employment practices regarding citizenship and immigration status.
