Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Marlton, New Jersey. In this contract role, you will play a pivotal part in ensuring customer satisfaction through attentive communication and efficient service. This position requires working onsite for 25-30 hours per week and is expected to last 3-6 weeks, with the potential for extension.

Responsibilities:

• Respond to inbound customer calls and address inquiries with accuracy.
• Handle outbound calls to follow up with clients and provide additional support as needed.
• Process orders efficiently and ensure data entry is completed accurately.
• Assist customers in resolving issues related to sales and services.
• Promote upselling opportunities by understanding client needs and recommending suitable solutions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to meet project goals and deadlines.
• Utilize computer systems effectively to manage customer accounts and process information.
• Deliver exceptional customer service to uphold the company's standards and reputation.