Customer Service Representative

We are looking for a Customer Service Representative to join our team in North Bethesda, Maryland in a Contract to permanent position. This role is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping order information accurate and up to date. The person in this position will support customers across phone and email channels while delivering timely, attentive service and maintaining strong attention to detail.

Responsibilities:

• Respond to incoming customer inquiries by phone and email with accuracy and a service-focused approach.
• Handle a steady volume of inbound and outbound calls to assist with questions, updates, and issue resolution.
• Enter customer orders into internal systems and verify details to ensure complete and accurate processing.
• Provide clear information on products, order status, and general service-related matters to support a positive customer experience.
• Document customer interactions, requests, and follow-up needs to maintain organized service records.
• Coordinate with internal teams when needed to resolve customer concerns and keep requests moving efficiently.
• Follow established service procedures and communication standards while managing multiple priorities throughout the day.