Bilingual Customer Service Representative or licensed sales associate

Bilingual Customer Service Representative or licensed sales associate 3.6 3.6 out of 5 stars Rosedale, MD 21237 $15

• $35 an hour
• Full-time Allstate Insurance 10,833 reviews $15
• $35 an hour
• Full-time Overview We are seeking a dynamic and bilingual Customer Service Representative to join our vibrant team!

In this role, you will serve as the primary point of contact for our diverse customer base, providing exceptional support in both English and Spanish. Your energetic approach and strong organizational skills will ensure smooth communication, efficient problem-solving, and outstanding service delivery. This paid position offers an exciting opportunity to develop your office management and customer support expertise in a fast-paced environment. Duties Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and live chat in both English and Spanish Manage front desk operations, including greeting visitors, handling incoming calls, and directing them appropriately Maintain accurate data entry using Microsoft Office, Google Workspace, and QuickBooks for billing, record-keeping, and reporting purposes Support office management tasks such as filing, proofreading documents, calendar management, and organizing appointments or meetings Assist with clerical duties including filing, photocopying, and updating client or patient records with attention to detail Provide excellent customer support by addressing concerns efficiently and following up to ensure satisfaction Perform administrative tasks like data entry, document proofreading, and managing office supplies to keep the workspace organized and efficient Experience Previous office experience or clerical background with familiarity in front desk operations including receptionist roles preferred Proven customer service skills with a focus on phone etiquette and client interaction in a bilingual setting Strong computer literacy including proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Gmail, Calendar), and QuickBooks Experience managing multi-line phone systems and calendar management tools to coordinate appointments effectively Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced environment Knowledge of office management procedures such as filing systems, data entry accuracy, proofreading documents, and bookkeeping basics is highly desirable Personal assistant or insurance receptionist experience is a plus but not required; training will be provided for specific duties Join us if you're passionate about delivering top-tier customer service while honing your administrative skills! This role offers a lively work environment where your bilingual abilities will shine—helping us create positive experiences for every client we serve.

Pay:

$15.00

• $35.

00 per hour

Benefits:

401(k) Health insurance

Work Location:

In person